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Simply Super Software
Simply
Super Software is a UK-based PC software solutions provider. Formed in 1999,
we are a dynamic company specialising in the
provision of anti-malware software for the Microsoft Windows®
platform.
The main application currently being developed by our company
is the award-winning Trojan Remover.
First released in December 1999, Trojan Remover is designed to detect, disable and remove
malware from those systems where standard anti-malware programs have been
unsuccessful.
How to contact us:
General enquiries
For general
queries not specifically related to Trojan Remover, you can email us at
[email protected].
Alternatively you can contact us via postal mail at the Registered Address
shown below.
Sales
General
sales enquiries should be sent to:
[email protected].
If you have already registered Trojan Remover, and have a query regarding
your order, or have ordered it and are waiting for information, you should
contact the registration company concerned direct. We currently use two
different registration companies, so you should contact the one you dealt
with. For Plimus, contact
[email protected].
For Regsoft, contact
[email protected].
These are also the addresses to contact should you have any queries regarding
delivery and functioning of any CDs ordered (again, contact the registration
company that you actually registered with).
Support
Questions
regarding the use and operation of Trojan Remover, including questions on
Malware issues, should be sent to:
[email protected].
If you have Mail Filters in place please ensure that you are able to receive
email from this address.
If you have written to us but have not yet received a reply please check the
list here
of email addresses that we have tried to contact but have been unable to
reach.
Emails are normally responded to within 24 hours (usually sooner). If you have not received a reply in this time please check your spam filters to see if our mail has been intercepted. If you re-send your mail but still do not receive a reply please check the list of email addresses we are unable to reach.
File
Samples
If
you wish to submit file(s) for analysis please send them to
[email protected]
with the Subject title: "File For Analysis". You should place the
file(s) into a password-protected Zip archive, with the password
infected.
This will ensure that your mail will not be intercepted by any antivirus
scanners.
Creating
zipfiles (XP):
1. Using Windows Explorer, locate the first file you want to zip.
2. Right click on the file and select "Send To" and
"Compressed (zipped) Folder".
3. Right click any other files you want to compress and select
"Copy".
4. Right click on the compressed folder and select "Paste".
The copied files will be compressed and pasted in.
5. Right click on the file and select "Explore".
6. In "File" select "Add a Password". Enter the
password and confirm the password.
On Vista and above you will need to use a third-party archive manager, such as Winzip, Winrar or 7zip.
Note: if you are going to send the file(s) using Yahoo or Google Mail then you should change the file extension of any executable file (e.g. .exe, .com, .bat, .scr) to something else (e.g. .ex0, .ba0) before zipping the files, otherwise your email provider will prevent the files from being sent.
Remember to use the password infected.
Registered Address
| Simply Super Software |
| PO Box 2849 |
| Nuneaton |
| Warwickshire |
| UK |
| CV10 7YX |